A support workspace built around branded entry points, channels and AI reception
Configure everything from the first inquiry link to AI-assisted replies around your team workflow
NeoChat helps teams bring customer entry points, conversation domains, social channels, knowledge bases and agent collaboration into one workflow. Customers can start conversations more easily, while agents keep context and follow-up in one place.
Three capabilities for the customer conversation entry point
Built for websites, landing pages, social profiles, cross-border operations and support teams with many agents.
Branded Entry
Custom Conversation Domains
Bind inquiry links and customer conversation pages to your own branded domain, so customers see a familiar entry point instead of an unknown third-party jump. This is useful for website buttons, landing pages, social profiles and standalone inquiry links.
Fast Access
Fast Platform Access
Customers can enter the same support workflow from websites, mobile pages, standalone links, Telegram, WhatsApp and other common entry points. Teams spend less time switching tools, while sources, notes, tags and history stay organized.
AI Customization
Custom AI Support Bots
Customize AI support bots around your knowledge base, common questions, plan rules, service boundaries and brand tone. The bot can understand, organize and suggest replies, while agents can still review important responses before sending.
Product Capabilities
Also includes the full product capability set
Beyond branded domains, channel access and AI customization, NeoChat keeps the complete support workspace for teams expanding into multi-agent, multilingual and multichannel operations.
Live Chat
Bring website visitors, landing pages, standalone inquiry links and mobile pages into one workspace with source, notes, tags and conversation history.
View detailsTranslation
Detect customer language during conversations and assist Chinese-speaking agents with translation across regions.
View detailsAI Support Assistant
Generate suggested replies from knowledge base and historical conversations, then let agents review before sending.
View detailsMultichannel Support
Manage Telegram, WhatsApp, web chat and standalone links through one reception, routing, notes and archive workflow.
View detailsBranded Entry
Custom Conversation Domains
Bind inquiry links and customer conversation pages to your own branded domain, so customers see a familiar entry point instead of an unknown third-party jump. This is useful for website buttons, landing pages, social profiles and standalone inquiry links.
Configure separate conversation entry points for different business lines and traffic sources.
Set brand name, entry copy, welcome messages and basic visual style in one place.
Archive conversations into the NeoChat workspace for agent follow-up and manager review.
Recommended setup
Fast Access
Fast Platform Access
Customers can enter the same support workflow from websites, mobile pages, standalone links, Telegram, WhatsApp and other common entry points. Teams spend less time switching tools, while sources, notes, tags and history stay organized.
Manage web widgets, H5 pages, standalone links and social channels together.
Route conversations by channel, language, customer tag or agent status to reduce missed inquiries.
Designed for ad campaigns, cross-border services, regional operations and large support teams.
Common entry points
AI Customization
Custom AI Support Bots
Customize AI support bots around your knowledge base, common questions, plan rules, service boundaries and brand tone. The bot can understand, organize and suggest replies, while agents can still review important responses before sending.
Tune bot behavior by knowledge base, business category, reply tone and customer stage.
Turn plan pricing, channel setup, privacy settings and team permissions into usable Q&A.
Escalate complex questions to agents with context preserved, reducing repeated explanations.
Customization steps
Instant Access · Zero-Ban Encryption · All Industries · AI Translation
Talk to a NeoChat advisor and get a demo plan based on your team size, channels and languages. Experience the four core advantages.