Let AI help agents handle repeated questions
Find answers faster while keeping service language consistent
NeoChat generates reply suggestions from your knowledge base, history and current question. Agents review before sending.
AI support capabilities
Knowledge-base driven
Extract useful answers from product docs, service flows and FAQs.
Built for support
Designed around inquiries, after-sales, handoffs and review workflows.
Reply suggestions
Generate candidate replies for agents to edit and send.
Consistent tone
Help teams keep service language consistent.
Question archive
Record uncovered questions for future knowledge-base updates.
Quick configuration
AI-assisted workflow
Built around knowledge, context and human review
Knowledge retrieval
Retrieve answers from approved material to reduce unsupported replies.
Multi-turn context
Use earlier messages to understand customer intent.
Urgency hints
Detect urgency and service risks for agents to review.
Human handoff
Route complex or uncertain cases to agents for confirmation.
Configurable AI assistant
Fill unknowns
Record missing questions so admins can improve the knowledge base.
Improve answers
Review frequent questions and refine templates.
Multi-view analytics
Review AI assistance by channel, language and issue type.
Why use NeoChat AI support
Reduce repetition
Use knowledge and suggestions for common questions.
Faster replies
Agents can find and confirm answers faster.
Better experience
Reduce waiting time and repeated clarification.
Data-driven improvement
Use conversation analysis to improve service content.
Easy to scale
Support multichannel access and team configuration changes.
Continuous learning
Improve quality through human review and knowledge updates.
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Talk to a NeoChat advisor and get a demo plan based on your team size, channels and languages. Experience the four core advantages.