Bring customer inquiries into one workspace
Unify websites, inquiry links and overseas channels so teams can route, note, hand off and track conversations clearly.
Core capabilities
Designed around stable access, privacy and collaboration
Private by design
Conversations, customer data and notes are managed by role, with encrypted transport and audit records.
Fast global access
Optimized for overseas visitors and distributed teams to reduce conversation interruptions.
Quick channel setup
Connect websites, inquiry links, Telegram and WhatsApp.
Lower service overhead
Manage multiple channels from one workspace and reduce repetitive manual sorting.
Service analytics
Review response time, conversation states and customer issue patterns.
Access controls
Manage agent, admin and viewer permissions by role.
Connect customer channels
Route common entry points into one support workflow
Mobile entry points
Support mobile web and common social channels.
Dedicated inquiry link
A single link opens a support conversation for product pages and community profiles.
Website chat
Add a support widget to websites, landing pages and H5 pages.
Connection records
Messages, alerts, access paths and customer context stay in one record.
Serve customers efficiently
Keep routing, context and replies consistent across the team
Smart routing
Route inquiries by agent status, language capability and business rules.
Reply assistance
Generate suggested replies for agents to review before sending.
Customer context
Keep source, language, tags and history for clearer handoffs.
Quick replies
Save common messages, links and files to reduce repetitive typing.
Branded widget
Configure the chat entry, greeting and basic visual style.
Instant Access · Zero-Ban Encryption · All Industries · AI Translation
Talk to a NeoChat advisor and get a demo plan based on your team size, channels and languages. Experience the four core advantages.