Please read these Terms before using NeoChat

1. Acceptance

These Terms are issued by NEOCHAT CLOUD TECHNOLOGY LIMITED. We may update them for product or legal changes and will notify material updates in a reasonable way.

2. Service description

NeoChat provides SaaS features including multichannel support, translation, AI-assisted replies, team collaboration and customer conversation management.

3. Accounts and eligibility

• You must be able to enter into a valid contract.
• You must provide accurate and complete account information.
• You are responsible for safeguarding login credentials and account activity.

4. Subscriptions and payment

• Fees, billing cycles and plan content are shown at purchase or confirmed by both parties.
• Enterprise customers may be governed by a separate service agreement.
• For refunds or plan changes, contact us through official channels.

5. Acceptable use

When using the services, you must not:

• Violate applicable law, regulation or third-party rights.
• Send unlawful, fraudulent, harassing, violent, discriminatory or otherwise improper content.
• Attempt unauthorized access, interference or disruption of the services.
• Process other persons personal data without a lawful basis.

6. User content

You retain rights to content you upload, send or generate. You authorize NeoChat to store, transmit, translate and display it as needed to provide the services.

7. Intellectual property

NeoChat software, brand, documentation and related rights belong to NeoChat or its licensors. You may not copy, modify, distribute or sell service content without permission.

8. Third-party services

The services may integrate with Telegram, WhatsApp, payment processors, cloud providers and other third-party services. Those services are governed by their own terms.

9. Disclaimers

To the extent permitted by law, the services are provided as is and as available. We do not guarantee uninterrupted, error-free service or that all specific needs will be met.

10. Limitation of liability

To the extent permitted by law, NeoChat is not liable for indirect, incidental, special or consequential losses.

11. Termination

You may stop using the services. We may suspend or terminate services for material breach, legal risk or long-term non-payment.

12. Governing law

These Terms are governed by the laws of Hong Kong SAR. Disputes should first be resolved through good-faith negotiation, then handled under applicable law.

13. Contact

For questions about these Terms, contact us at https://t.me/neochatcc.