Serve global customers with a Chinese-speaking team
Detect languages during conversations and provide translation assistance so agents understand customer intent more accurately.
NeoChat combines translation engines with conversation context to provide stable, natural and reviewable translation assistance for support teams.
Core technology
Context understanding
Use the current question, history and customer profile to reduce misunderstanding.
Multi-engine assistance
Select a suitable translation result by language and context for agents to review.
Continuous optimization
Save common terms, product names and service templates into team knowledge.
Translation built for support conversations
Translation capabilities
Two-way translation
Assist both customer messages and agent replies.
Fast response
Show translation suggestions inside the conversation window.
Language detection
Detect common languages and customer communication preferences.
Context translation
Use conversation history for more natural suggestions.
Term management
Preserve brand, product and plan names.
Cloud service
Multi-region service for distributed teams.
Team knowledge base
Turn common questions and standard answers into reusable knowledge.
Format preservation
Preserve links, numbers, punctuation and key formatting where possible.
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Talk to a NeoChat advisor and get a demo plan based on your team size, channels and languages. Experience the four core advantages.