Customize the support workspace around your operating process
Plan permissions, channels, data and workflows around your team
Teams with existing service standards, compliance requirements or complex organizations often need more than a default SaaS setup. NeoChat can be planned around your workflow, role permissions, channel access, conversation archive and delivery process.
Fit the support system into your existing workflow
Reduce migration friction across support, operations and management teams.
Workflow configuration
Configure reception, transfer, archive, review and customer tagging by business stage.
Layered permissions
Set access scope for agents, supervisors, admins and data reviewers.
Delivery assistance
Plan launch, training and iteration based on team size, channels and data requirements.
Delivery path
Confirm business workflow
Plan permissions and channels
Configure workspace rules
Train the team and launch
Need a support system closer to your business process?
For teams with complex permissions, compliance workflows or custom deployment needs.