How we collect, use and protect your data

1. Data controller

The data controller is NEOCHAT CLOUD TECHNOLOGY LIMITED. To exercise your rights or ask questions, contact us at https://t.me/neochatcc.

2. Data we collect

• Account data: name, email, company, role and login credentials.
• Communication data: conversations, attachments, translations and internal notes processed through the service.
• Technical data: IP address, device, browser, timestamps and log information.
• Payment data: order amount, payment status and billing details. Full payment credentials are handled by payment processors.

3. Processing purposes

• Provide, maintain and improve NeoChat services.
• Create accounts, authenticate users, process orders and issue billing records.
• Protect service security and prevent fraud, abuse and Terms violations.
• Analyze product performance and usage to improve user experience.

4. Data sharing

We do not sell personal data. We may share necessary data with cloud, payment, communication-channel and professional service providers under contractual safeguards.

5. International transfers

NeoChat may operate infrastructure in multiple regions. Where data is transferred across borders, we use contractual, technical and organizational safeguards.

6. Retention

We retain personal data only for as long as needed to provide services, perform contracts or meet legal requirements, then delete or anonymize it.

7. Security

• HTTPS and TLS encrypted transport.
• Role-based access controls.
• Operational logs and audit records.
• Regular review of system security and service stability.

8. Your rights

You may request access, correction, deletion, restriction or export of your personal data. We will respond within a reasonable period.

9. Cookies

We use necessary cookies for login and core features, and may use analytics cookies after consent.

10. Contact

For questions about this Policy, contact us at https://t.me/neochatcc.