Unify WhatsApp and Telegram support
Bring common overseas communication channels into one support workflow.
Teams can route conversations, view history, add internal notes and use translation assistance for customers in different languages.
Multichannel support workspace
Common overseas communication challenges
Scattered channels
Web, Telegram and WhatsApp conversations sit in different windows.
Unclear handoffs
Customer background and status can be lost between shifts.
Language differences
Agents switch between translation tools and chat windows.
Hard to review
Managers struggle to review service process and response efficiency.
Customer grouping and service notifications
Common message formats
Send text, images, links and files for support instructions.
Customer tags
Group customers by source, language and status for follow-up.
Service templates
Keep standard replies consistent across the team.
Customer conversation management
Priority customer view
Use conversation content, source and tags to prioritize important customers.
Personalized follow-up
Keep history and internal notes for smoother next conversations.
Team collaboration controls
Agent permissions
Control what each role can view and operate.
Automatic routing
Route by channel, language and agent status.
Privacy settings
Manage customer data, conversations and notes by permission.
Workflow setup
Configure reception, transfer, archive and review flows.
Conversation archive
Keep key records inside customer context.
Channel analytics
Review inquiry volume, response time and status by channel.
Supported channels
Why use NeoChat for multichannel support
Fewer windows
Manage common channels in one workspace.
Complete records
Keep history, source and notes together.
Built for overseas teams
Designed around time zones, languages and overseas channels.
AI reply assistance
Reduce repeated typing and keep service language consistent.
Clear privacy controls
Protect customer data with role permissions.
Team management
Review routing, response and handling status.
Instant Access · Zero-Ban Encryption · All Industries · AI Translation
Talk to a NeoChat advisor and get a demo plan based on your team size, channels and languages. Experience the four core advantages.