Support Chinese-speaking users across mainland China and overseas
Designed for common Chinese-language access journeys
Cross-border teams often serve overseas customers, global Chinese-speaking teams and Chinese-speaking users in mainland China at the same time. NeoChat focuses on page access, inquiry entry points, conversation continuity and agent response in one workspace.
Optimize the customer access journey
Keep entry points, conversations, assistance and archives stable and traceable.
Access journey support
Improve the experience from page opening to inquiry start and agent response.
Encrypted transport
Conversation data, internal notes and customer profiles use encrypted transport and permission controls.
Chinese support workflow
Built around reception, transfer, notes, review and language assistance for Chinese-speaking teams.
Customer path
Customer opens an inquiry entry
Context stays with the conversation
Agents reply in one workspace
History is archived for follow-up
Let Chinese-speaking customers start conversations smoothly
For cross-border teams serving mainland China and overseas users.