Route, collaborate and review support work at scale
One workspace for many agents, queues and channels
As support volume grows, the hard part is not adding more entry points. The hard part is assigning every conversation clearly, following up on time and keeping a usable history. NeoChat brings sources, agent status, customer context and team review into one workflow.
A workspace for high-concurrency support teams
Make reception, routing, handoff and review easier to manage.
Automatic routing
Assign conversations by channel, language, tags, agent status and service rules.
Collaboration history
Keep internal notes, transfers, customer profiles and conversation history in one place.
Supervisor visibility
Review response time, handling status and key conversations to improve service quality.
Recommended workflow
Customers enter from multiple channels
NeoChat detects context
Rules route to agents or queues
Supervisors review results
Turn support growth into a manageable process
For teams that need many agents, layered permissions and QA workflows.